FAQ & Help

For the best results, exfoliate your entire body 24 hours before your appointment using an oil-free scrub or exfoliating mitt. Shave or wax at least 12 hours prior. On the day of your appointment, arrive with clean, dry skin free of moisturiser, deodorant, perfume, and makeup. Avoid wearing tight clothing or jewellery that may rub against your skin.

Wear loose, dark clothing to your appointment. Tight clothing, bra straps, and waistbands can leave marks on your fresh tan. We recommend a flowy dress or loose-fitting pants and a baggy top. Avoid white or light-coloured fabrics as the bronzer guide colour may transfer. Flip-flops or open-toed shoes are ideal.

Yes, but shave at least 12 hours before your appointment -- ideally the night before. Shaving opens your pores, and applying spray tan solution to freshly shaved skin can cause the solution to settle into the pores, creating a spotted or dotted appearance. Waxing should be done at least 24 hours prior.

The active ingredient in spray tan solution, DHA, is generally considered safe for external use during pregnancy. However, we always recommend consulting with your healthcare provider first. Please let us know if you are pregnant when booking so we can take extra care with ventilation and product selection.

A full spray tan session typically takes 20 to 30 minutes. This includes a quick consultation, skin preparation, the spray application itself, and a setting powder finish. First-time clients should allow a few extra minutes for us to discuss your desired shade and any questions you may have.

Your session begins with a brief consultation to determine the right shade for your skin tone and preferences. We then prep your skin with a pH-balancing spray and apply barrier cream to hands, feet, and other dry areas. The spray tan is applied using a professional airbrush system for an even, natural finish. We finish with setting powder so you can get dressed immediately and leave feeling confident.

We use premium, plant-based solutions that are free from parabens, sulphates, and artificial fragrances. Our formulas are enriched with skincare-grade ingredients designed to nourish the skin. If you have specific allergies or sensitivities, please let us know when booking and we can recommend the best solution for you. We always recommend a patch test if you have concerns.

We recommend waiting a minimum of 8 hours before your first shower, though overnight development gives the best results. When you do shower, use lukewarm water only -- no soap, body wash, or scrubbing. It is completely normal for the bronzer guide colour to wash off in the shower. Your true tan colour will continue to develop over the following 12 to 24 hours.

A well-maintained spray tan typically lasts 7 to 10 days, depending on your skin type, preparation, and aftercare routine. The tan fades gradually and evenly as your skin naturally exfoliates. Regular moisturising and avoiding long baths, chlorine, and harsh products will help extend its life.

Moisturise daily with an oil-free, hydrating lotion -- especially after showering. Avoid long, hot baths and swimming in chlorinated pools. Pat your skin dry instead of rubbing. Use gentle, sulphate-free body wash. Avoid exfoliating products, retinols, and AHA/BHA acids on tanned skin. The more hydrated your skin stays, the longer your glow will last.

Minor unevenness is rare with our professional application, but if it does occur, a gentle exfoliation of the affected area followed by moisturiser usually blends things out. If you notice any issues within 24 hours of your appointment, reach out to us and we will be happy to help with a complimentary touch-up or advice on how to even things out at home.

You can book directly through our website by selecting a package, choosing your preferred date and time, and completing the booking process. You will need to create an account or sign in to book. If you have any trouble, feel free to email us at hello@tanandglow.ca and we will get you sorted.

We understand that plans change. We ask for at least 24 hours notice if you need to cancel or reschedule your appointment. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee. No-shows without notice may also incur a fee. You can cancel or reschedule through your account or by contacting us directly.

We are currently offering salon appointments only at our studio inside Ashton House in Port Moody. Mobile appointments may be available in the future -- join our mailing list or follow us on social media for updates.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure Stripe payment system. Payment is collected at the time of booking. Gift cards purchased through our website can also be applied at checkout.

Clients must be at least 16 years of age to receive a spray tan. Those under 18 require written parental or guardian consent and must be accompanied by a parent or guardian at their appointment. Please contact us in advance if you are booking for a minor so we can prepare the necessary consent forms.

Yes, we offer group booking discounts for parties of 3 or more. This is perfect for bridal parties, birthday celebrations, or a fun outing with friends. Group pricing is automatically applied when you use our group booking feature. Visit our packages page and select "Group Booking" to get started.

Please let us know about any skin conditions, allergies, or sensitivities when booking or completing your intake waiver. Conditions such as eczema, psoriasis, or dermatitis may affect how the tan develops in those areas. We can adjust our approach and recommend a suitable solution. If you have a known allergy to DHA or any cosmetic ingredients, we strongly recommend a patch test before your first full session. Your safety and comfort are always our top priority.